Help & Support
At BakeGenie, we want you to feel fully supported as you grow and manage your business. This page is your one-stop resource for tutorials, guides, and help to get the most out of BakeGenie.
Getting Started
New to BakeGenie? Start here to learn the basics and get up and running quickly.
Setting up your Business Profile & Preferences
Learn how to configure your business settings, payment methods, and preferences to get started with BakeGenie.
How to set up the Online Customer Form
Learn how to configure and customize your online customer form for easy order submissions.
Kitchen Management
Master your kitchen workflow with recipes, ingredients, and products.
Creating New Ingredients with Unit Conversion
Learn how to add ingredients to your inventory with proper unit conversions.
Create a New Recipe
Step-by-step guide to creating and organizing your recipes in BakeGenie.
Recipe Conversion Tools
Use BakeGenie's powerful tools to convert and scale your recipes efficiently.
Create a New Product
Learn how to set up products in your catalog for easy ordering and pricing.
Order Management
Master the order process from creation to payment and customer communication.
Creating a New Order via Express Add
Quick and efficient way to create orders using the Express Add feature.
Creating a New Order via Add Product and Add Recipe
Detailed method for creating orders by adding individual products and recipes.
Recording Payments & Setting up Payment Schedules
Learn how to track payments and set up payment schedules for your orders.
Sending Customer Quotes, Invoices, Payment Reminders & Receipts
Complete guide to customer communication and document management.
Email Support
For questions, assistance, or feedback, reach out to our support team.
support@bakegenie.coReport a Fault / Bug
To help us track and resolve issues faster, please submit any faults or bugs using the forms below. This ensures your report goes directly to our development team.
General Issues
Non-urgent bugs, feature requests, or general problems
Critical Issues
Urgent problems affecting your business operations
💡 Tip: Include screenshots, error messages, and step-by-step details for faster resolution.
More video tutorials and resources are being added regularly. Check back soon for updates!